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"Become skilled at effectively communicating with colleagues across departments. Gain the tools to manage individuals who practice different work ethics and behaviors.
Topics will include:
Cross-cultural Communication
Conflict Resolution
Dealing with Difficult Employees
Listening
Analyzing Body Language
Strategic Planning
Corporate Communication
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Understand both the gray areas and the obvious regarding harassment in the workplace. You will be presented with various realistic scenarios that are clearly harassment and others that are probably just a lapse in good judgment. You will learn what harassment is and what is not considered harassment, how to respond appropriately and how to behave in compliance with the law.
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Discover how to:
1. Achieve business and project goals that are aligned with an organization's vision, culture, and strategy.
2. Identify key stakeholders, assess project feasibility, and solicit authorization;
3. Communicate tasks that are scheduled for completion with a focus on the critical path.
4. Manage scope, cost, time, risk, quality, and project change according to a set of processes.
5. Understand your leadership style and leverage diverse perspectives to create a high performance team.
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Master the art and science of leadership, and establish guidelines for differentiating leadership from management.
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Learn how to apply techniques on a daily basis that use your core abilities and style in order to enhance relationships and dynamics between you and the people in your work environment. The core of the seminar is to provide participants with the tools to maintain balance and support for themselves.
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Learn to steer conflict to a positive rather than a negative outcome. You will be presented with tools and techniques to negotiate conflicts and make decisions. A variety of models and frameworks, quantitative and non-quantitative, are offered as rational approaches to certain general categories and to several particular managerial decisions.
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